Methods of Payment

MP4 Global uses PAYPAL to provide a secure environment for the authorization of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

Visa, MasterCard, Discover Card, JCS, Diners Club, American Express and Bank cards with a Visa or MasterCard logo are accepted.

For more information on our payment processor please visit http://www.paypal.com

Credit Card Security and Fraud Checks

MP4 Global takes the processing of online transactions very seriously. We adhere to a strict policy of security checks. No order will be accepted unless complete information is provided including full addresses, e-mail address and phone numbers. Credit Card Orders to Unlisted Addresses: Your card details will go through an Address Verification process. If the Address verification fails you will be required to provide additional proof by Paypal.

All orders go through a fraud screening process to ensure that all details given are accurate. MP4 Global reserves the right to refuse any order if we believe that it is fraudulent or is suspicious in nature.

During checkout, buyers IP addresses are recorded with each order and attempted order. If a transaction is believed to be fraudulent MP4 Global will report the attempt to the relevant authorities for investigation. We enforce this policy strictly regardless of what country you happen to be located in and we follow through with providing all evidence to the authorities to assist them with tracking down and arresting fraudsters.

Shipping Policy On Retail Items

Current Shipping rates for products: MP4 Player (each unit):

Standard (4 - 14 working days in transit): FREE SHIPPING FOR NEXT 10,000 MP4 PLAYERS

All items ship world wide regardless of destination

All orders ship via Registered Airmail Service from Hong Kong, all orders take 2 - 5 working days to ship out. All items ship worldwide for the same rate, items can take 4 - 14 working days to arrive most major metropolitan destinations.

All items will require a signature on delivery, standard shipping does not come with real time online tracking, however the item can be tracked by the post office. Those sent via express shipping can be tracked online.

Package Registration is a trackable service but it will only show up when it leaves for its destination and it will again be updated when it is delivered. If a package does not arrive within 14 working days, Hong Kong Post can trace the package offline, it does take Hong Kong Post 2 working days to find parcels this way.

Buyers will receive an email confirmation when their item ships.

Estimated delivery time frame from when a package ships:

N. America, W. Europe, Australia and Japan: 4 - 14 Days E. Europe, SE Asia, Caribbean, S. America: 7 - 20 Days Anywhere else: 10 - 30 Days

To track your package, if tracking number starts with "RA" please visit www.hongkongpost.com

To track your package if tracking starts with "EE" please visit www.hongkongpost.com/speedpost

Warranty On Retail Items

All MP4 and MP3 players come with a 12 month standard warranty against defects in workmanship, it does not cosmetic wear and tear or damage through misuse. On select players upgrading your firmware will invalidate your warranty - please do not update your firmware for these players.

Rules on Promotion & discount coupons

All promotions are under the discretion of MP4 GLOBAL. Sales can be cancelled upon the discretion of MP4 GLOBAL if they have deemed cause has occured.

Transactions deemed to be fradulent or a problem may not be shipped out and a refund will be given upon the discretion of MP4 GLOBAL operators.

Any and all coupons that are used can only be used on purchases over $40.00. Unless previously stated by MP4 GLOBAL staff

Return Policy On Retail Items

MP4Global only offers returns on items sold directly through our site. We offer a 14 day return policy, whatever the reason, if within 14 days of getting the player, you may send it back to us for a refund. All items must be returned with all accessories and free gifts that came with it. Refunds will not be given to any damaged players (this includes players that have scratches or any other cosmetic damage). Items must be returned in a as new state.

Players that come with sealed accessories are considered used and unreturnable if these accessories are opened. All returns will be deducted shipping and $5.00 per player.

After 14 days ALL SALES ARE FINAL, all MP4 players come with a standard 1 year warranty against defects in workmanship, it does not cover damage by misuse.

If your item arrives non functioning/DOA/or defective then the buyer must notify us within 48hrs of the item arriving, we will exchange the defective player for a new one. We do not replace any accessories (headphone, USB cable etc) or free gift items that may have come with the item.

Please contact us before returning anything to orders@mp4Global.com